Frequently Asked Questions


How many time does it take for my order to be shipped?

How can I ask for a custom/tailor-made piece?

Do you ship worldwide?

Can I cancel my order?

Can I change my order?

Can I make an exchange? Ex: Colour, Size, Quantity...

I haven't received a confirmation email, what should I do?

How can I change my delivery address?

Can I get a VAT refund?

Will you do a restock?

Why is the e-shop closed? I can’t order anything.

As everything is made-to-order only and sewn in my mother’s workshop, we can only accept a maximum of around 5 orders per week. Our e-shop opens each Saturday at 15:30 PM NYC time and 9:30 PM French time. Once it opens, the pieces will become available to buy. All the pieces that have the “SOLD OUT” ribbon are sold out forever.