Terms of service

SIRET : 851253799 00023

R O S A StudioParis is a mother & son project, the association between the workshop of Rosa Guedes, a qualified seamstress located in Portugal, and Tiago Madeira, a Paris-based fashion designer and artistic director. Clothes and accessories are designed in France and are entirely handmade in Rosa’s workshop, only in limited series and quality fabrics. The idea is to share Rosa’s know-how and to make a unique object prevails.

PRICES

Prices of R O S A StudioParis products are indicated in Euros (€), they include all taxes. You will not receive a VAT refund for your purchases on our site. An invoice will be sent to you with your R O S A StudioParis purchase.

We take great care to ensure that the prices in our online shop are accurate. However, in the event of an error on our part, we reserve the right not to supply R O S A StudioParis products whose price is clearly incorrect. We may change the prices shown in our online shop at any time and without notice. However, the modified prices will only be applied to new orders, with the exception of orders already placed.

PAYMENT

The payments are made on the website by Paypal and major credit cards and Apple Pay.

DELIVERY AND DELIVERY TIME

Once your order is validated, you receive a confirmation by email. The delivery timeline can go from two days to one week, depending on the numbers of orders and workload. R O S A StudioParis concentrates shipments once a week. The maximal dispatch delay is of 2 weeks from the day of the order (outside weekends).

All orders are shipped from Portugal (where the workshop is located). Orders are sent by FedEx only. You will receive an e-mail the day of the dispatch by FedEx, with the tracking number of your order.

We ship worldwide and offer delivery for orders over 100€.

Custom duties taxes may apply outside Europe and we are not responsible for these. We can’t predict if you will have duties taxes nor their amounts.

BREXIT

By ordering on R O S A StudioParis, you agree to pay the VAT which will be claimed from customs. If you refuse to pay this, the parcel will be sent back to us and we will have to pay VAT twice (import and export). We will deduct this VAT from your refund if the package is returned to us.

DELIVERY INSURANCE

Insurance is available to cover the full refund of your order in case of loss. This insurance costs 1,1% of the total value of your package. If you want this insurance, you can ask it by e-mail at info@rosastudioparis.com.

ORDERS IN THE E-SHOP

Although we take great care in presenting R O S A StudioParis products on our online shop, we cannot guarantee that their actual appearance corresponds exactly to their appearance on the screen.

RETURNS, EXCHANGES & REFUND

In accordance with the Disposition du Code de la consommation sur la vente à distance (articles L121-16 et suivants du Code de la consommation), the buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, R O S A StudioParis will be free to refuse the return or the refund. Your enquiries must be sent at info@rosastudioparis.com or via the form site.

The return or the exchange of the articles will only be accepted if the articles ordered are returned in perfect condition, not used or damaged. We do not accept returns for custom made pieces.

You must indicate both the order return numbers on your package.

You must return the products to us in their original packaging, complete (accessories, instructions, label...) and accompanied by a copy of your order.

In order to provide you with proof of this return, we advise you to keep a copy of the tracking number and the return shipping label validated by the shipping company which gives a certain date to your shipment.

A confirmation email will be sent to you once the returned product has been received and your refund has been processed. Only you can exercise this right of withdrawal. This right cannot be exercised by the recipient of your order.

R O S A StudioParis products returned incomplete, damaged, deteriorated, soiled or used will not be refunded or exchanged and will be returned to the customer.

Products are returned at your own cost. It is also possible to send us back your product and ask for an adjustment.

In the case of custom/tailor-made orders, we unfortunately do not accept returns.

Some banks charge additional fees for international money transfers and/or credit card transactions. It is your responsibility to check this before placing an order with your bank. R O S A StudioParis will not incur any such charges.

DATA PROTECTION

R O S A StudioParis has a strict rule not to reveal any information you communicate us.

INTELLECTUAL PROPERTY

The R O S A StudioParis brand, as well as all figurative or non-figurative brands and, more generally, all other brands, illustrations, images and logos appearing on R O S A StudioParis products, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of R O S A StudioParis.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for whatever reason and on whatever medium, is strictly prohibited.

The same applies to any combination or conjunction with any other trademark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. These provisions also apply to all copyrights, drawings and models, and patents reproduced on the site.

The use of all or part of our E-shop, in particular by downloading, reproduction, transmission or representation for purposes other than personal and private use for non-commercial purposes is prohibited.

CONTACT

For all inquiries, for tailor-made or creation requests or simply to send us a little note, write us at info@rosastudioparis.com.

Rosa & Tiago.